Marketing
At Clarity we despise spam and junk postal mail with an indescribable intensity. So any and all personal contact information which you give to us will be jealously guarded for our own records and uses only, and never, ever, released to any third parties for their evil marketing purposes. You'll notice we don't even bother to ask for your preference in this regard, we just default all customer info to Not For Marketing Disclosure, and that's the end of it.

Necessary Disclosures
There are of course some organisations to whom we have to give your details during the course of carrying out our business, such as your chosen payment service provider, carriers and so forth. None of these entities use such information outwith the job in question.

All credit card transactions will have their full details verified, via PROTX/Lloyds TSB Cardnet, with the card issuer. We usually check for your entry on the electoral role too if a large value is involved. To date, Clarity has had let through NO fraudulent purchases. We intend to keep it that way, and we need your co-operation and care to help us do it.


Historical Records
We naturally keep a record of all our transactions and enquiries. We therefore have a history of your dealings with us. All communication by e-mail is archived and kept until the Sun burns out.

Anonymous Info
We sometimes use information gathered from our customers to help us plan our website, products and prices. This kind of information is always generic and non-personal. It might extend to statistics like how many male vs female clients we have, what ages do certain products seem to mostly appeal to, and so forth. Our web server tracks visitors' paths through our site, again so we can see what directions are appealing to people and which are rarely viewed. We don't see individual visits for this though, only summaries over a period of time.

By submitting any kind of private information to us, you consent to our use and storage of the information for OUR use in the normal course of business, and the disclosures as described above.

Notes on specific product lines

Telephony
Telephony installation parts are sold on the condition that a suitably knowledgable and qualified person will use them. We do NOT intend ANY installation hardware article to be used by people with no real clue what they're doing. Any person unsure of what they're doing when working with hardware connected to the Public Switched Telephone Network, should PAY A PROFESSIONAL!

"Monkeys with machine guns..."

As a fundamental term of supplying this genre of product, the customer accepts full and total responsibility for the use of the products, and for ensuring any and all relevant knowledge is gleaned prior to use. Clarity may provide with certain items an instruction leaflet, and has published informal guides and articles relating to using them on our web site. These are for casual help ONLY and are not to be regarded as professional advice, training, or definite statement.



Contract Of Sale
To avoid any foolishness, we wish to make this clear statement;

All prices and goods displayed on our web site(s) by Clarity are an OFFER to sell those goods. Further, all orders placed with Clarity are an OFFER from you to us to purchase those goods from us. The offers are deemed to become a contract of sale only as and when we take your payment by whatever method or despatch your goods. Automated replies and confirmations that you receive from our online ordering process shall not be deemed as our acceptance of your offer to purchase goods, only as acknowledgement of your offer. We reserve the right to decline to enter into a contract of sale with anyone, for anything, ordered at any time.

This statement is unfortunately a necessary disclaimer these days. We do of course in practice always endeavour to fulfil all orders, unless there's been some really silly mistake made which has accidentally offered a product for a price which we just can't realistically provide. We operate with honour.

All kinds of trickery is possible with websites, and if we find any order has been attempted or submitted with inappropriately adjusted details or prices, or fraudulent information, we'll reject it with no further obligation to contact the offending party, and we reserve the right to publish security related violations as we see fit for the benefit of the security of others. Any person attempting deception with us is therefore deemed to be choosing to waive their rights of privacy as noted above.



Delivery

Time
We aim to have your goodies sent within two working days of your order date at most.  We usually manage that, indeed most often it's sent out same or next day. However, it's important that you understand that we are NOT a fully manned and equipped mail order box-shifting warehouse, and that processing, packing, and shipping of orders can and does vary depending on available manpower, and surges in order volumes. Please therefore allow up to 5 WORKING days for despatch. If for any reason it's likely to take any longer, we should be aware well in advance of that timescale and be able to advise you and check that you still wish to keep your order active.

Carriers
For mail order deliveries, we usually use Royal Mail's Special Delivery Service for a guaranteed next-day, before-noon delivery for higher value orders, and Recorded Delivery for most smaller values. Sometimes we might use a courier service such as NightSpeed, UPS or ANC if the type of goods, value or destination indicates the need. All at our decision and discretion, unless you specifically request a particular method in advance. There may well be additional charges for alternative methods of course. We'll never use Citylink because of extremely poor performance in the past including inability to operate accounts correctly and stolen packages. <ouch!>


Returns
It's an ugly fact of life that sometimes people buy the wrong thing. Heck, it's even feasible that you might just not be happy with your product for some reason. Can't imagine why certainly, but in theory it's possible.

If you need to return something for exchange or (HORROR!) refund, your first course of action is to mail us at to find out exactly what to do in your specific case.

Of course, in returning an item that's not at fault, you're really admitting you made a mistake! So we'll probably laugh at your error here at Clarity Towers and mock your lack of wisdom among ourselves. Heh heh...


Refunds
Refunds will be refunded directly to your original payment card, or by the same method you used to pay, except if you've paid by cheque - refunds for cheque payment will be by direct funds transfer to your nominated bank account. If a refund to the original card is not possible (for example, if it has since expired) then we refund by a direct funds transfer to a bank account of your choosing ONLY. We do not issue cheque refunds at any time.

The refund amount will be for the GOODS amount of your original purchase excluding our original shipping/packing/handling charge, and less 10% of the order value to offset our own global administration costs, which includes banking/card-processing costs which we're charged for both the sale and the refund processing and transmission. To expand - we're charged by the banking world for every transaction, and of course it takes human time and resources to process, and it's not really fair that we should be out of pocket for no fault of ours. We're not a big company, and every penny counts, sorry. The cost of returning is the customer's responsibility.


Cancellations
As above, except the shipping/packing/handling charges ARE of course still included in the refund amount. 10% global administration charge still applies where the cancellation is through no failure on our part and costs have been incurred.


Faults
Unless we state otherwise, a regular 12 month guarantee applies to all major and/or branded products. If a product fails due to a fault in manufacturing process or materials, it's warranted. Brand Name products carry manufacturer warranties, and will be honoured direct with the manufacturer as per the enclosed warranty information - of course if you prefer to have us handle it for you, you can always return items direct to us to pass on, but of course that adds extra stages to the operation. Small or unbranded products such as telephony installation parts and engineer's consumables will be handled directly by Clarity.

In all cases, you should contact us right away at quoting your original order number or your Clarity sales receipt/invoice number.

Faulty telephony/ADSL installation parts and consumables will be REPLACED, and are subject to inspection and fault verification by us. User inflicted damage is of course NOT covered by guarantee - for example, incorrect use or operation of connector blocks or tools.

If for some reason the product isn't stocked any longer, we'll arrange individually with you how to proceed regarding alternatives and/or refunds.


And Finally...
The above terms are the default terms, for the record. We are of course happy to, and most often do, work outside some of these terms at our discretion and pleasure to make life easier for folks with genuine problems. Timewasters are not accomodated, genuine people are welcomed and helped with open arms, and can expect to be thoroughly delighted.