Terms & Conditions of trading with Clarity
Terms, Conditions, Policies, Privacy, and other Important Things
You'll find some disclaimers on this page, which mostly arise from common sense, fair play for all (including us) and reality rather than legal requirement. What follows is also How We Work, and how we offer to trade with you. If you see something here you don't agree with, it may still be worth dropping us a query email - exceptions can be made if they're sensible and practical.
Our Web Site
We take great care in preparing our little presentations for you to enjoy via the might and power of The Internet. Sometimes mistakes can happen since there are Real People involved, and until the Ants or Cyborgs take over the world, flawed humans will err.
Most of our information is gathered from other organisations, so a great deal of it relies on those sources being accurate.
And so with that now said, we can't be held responsible for the accuracy of the information presented on our website or via email, or any consequence arising from it or anyone's use of it. For super safety and to avoid responsibility implications; Clarity advises you to just take every word on the web site and in emails from us with a pinch of salt. Except for this advice obviously, which is absolutely correct.
We also write our site in a light-hearted and hopefully entertaining way. Anyone choosing to do business with us is expected to appreciate occasional sarcasm, irony, and outright world-class wit. People with No Sense Of Humour should therefore not trade with us in case they fail to understand our wording, or take humorous writings seriously. This is how we choose to work and live our lives, so either accept and support that or don't do business with us. Smiling and laughter helps keep you young, healthy and extends your life. We can't back that up with paperwork, but we bet it's true.
We proudly guarantee that your online ordering here is a thoroughly safe and secure transaction, and all your payments are processed with the very best providers in the world.
Our site uses the strongest readily available level of web-based connection encryption, 256-bit Secure Socket Layers (SSL). The familiar padlock sign (or green URL bar these days on many modern browsers) is visible when you checkout in our store at all times. In fact, if you prefer to browse our entire site over an encrytped connection, feel free to do so - just use HTTPS instead of HTTP on ANY page.
This stuff ensures that your transactions are secured between your computer and our web server. Further encryption methods and physical security protect customer-specific information once stored at Clarity Towers. No payment information details are ever kept at Clarity, in fact we never even see your credit card info at all! As of 2003 all our card payments are processed on SAGEPAY's exceptionally rigorous ultra-secure systems, and using this process no human is ever exposed to your actual card details at any stage. Perfect!
Our level of credit/debit card authentication could in fairness be described as paranoid. Every last purchase via our website undergoes total authentication of the card details and cardholder identity via SAGEPAY who in turn verify these details direct with the card issuer for us. We're rather proud of our procedures.
We require, in addition to the basic authorisation which shockingly still only calls for Card Number and Expiry Date (I know, what ARE they thinking?):
- Card Verification Number Match
- Cardholder's Billing Address Match
- 3D-Secure Passed (this means Verified by Visa or Mastercard SecureCard)
- The Third Man risk assessment level acceptable
We don't hesitate to require additional verification if ANY part of the authentication process returns a negative result. If you can't accept that this minor inconvenience is for EVERYONE'S good, then that's too bad. Again, this is how we do business. We've been Card Merchants since before the turn of the century, and not one bent card has ever got past us, simply because we use all the tools which are made readily available to us. If you aren't prepared to accomodate the best available security levels, then No Sale.
At Clarity we despise spam email and junk postal mail with an indescribable intensity. So any and all personal contact information which you give to us will be jealously guarded for our own records and uses only, and never, ever, released to any third parties for their evil marketing purposes. You'll notice we don't even bother to ask for your preference in this regard, we just default all customer info to Not For Marketing Disclosure, and that's the end of it.
There are of course some organisations to whom we have to give your details during the course of carrying out our business, such as your chosen payment service provider, carriers and so forth. None of these entities use such information outwith the job in question.
All credit/debit card customers full submitted details are verified between SAGEPAY and your Issuing Bank, and we get the results of those checks.
We naturally keep a record of all our transactions and enquiries. We therefore have a history of your dealings with us. All communication by e-mail is archived and kept until the Sun burns out.
"In the event of the Sun burning out prematurely, I shall personally sell all your records in order to finance an Emergency End Of The World Party"- JD
By submitting any kind of private information to us, you consent to our use and storage of the information for OUR use in the normal course of business, and the disclosures as described above.
Notes on specific product lines
Telephony installation parts are sold on the assumption that a suitably knowledgable and qualified person will use them. We do NOT intend ANY installation hardware article to be used by people with no real clue about what they're doing. Any person unsure of what they're doing when working with hardware connected to the Public Switched Telephone Network, should PAY A PROFESSIONAL!
As a fundamental term of supplying this genre of product, the customer accepts full and total responsibility for the use of the products, and for ensuring any and all relevant knowledge is gleaned prior to use. Clarity may provide with certain items an instruction leaflet, and has published informal guides and articles relating to using them on our web site. These are for casual help ONLY and are not to be regarded as professional advice, training, or definite statement.
Contract Of Sale
To avoid any foolishness, we wish to make this clear statement;
All prices and goods displayed on our web site(s) by Clarity are an OFFER to sell those goods. Further, all orders placed with Clarity are an OFFER from you to us to purchase those goods from us. The offers are deemed to become a contract of sale only as and when we take your payment by whatever method and despatch your goods. Automated replies and confirmations that you receive from our online ordering process shall not be deemed as our acceptance of your offer to purchase goods, only as acknowledgement of your offer. We reserve the right to decline to enter into a contract of sale with anyone, for anything, ordered at any time, and to cancel a contract of sale prior to fulfilment by returning all funds paid against it if we so choose.
We do of course in practice fulfil all orders, but this is a safeguard statement in case of a really silly mistake somehow being made on our part on our site which has accidentally offered a product for a price which we just can't realistically provide. We operate with honour though, so even any mistakes would usually be honoured!
We aim to have your goodies despatched on the day of order or the next working day. Very occasionally a heavy surge in mail order volume and/or short staffing /might/ cause normal posted services to run over, but this is very rare. See the detailed delivery information for the currently offered services and their expected delivery windows, and cut-off times for Next Day Delivery services, etc.
For mail order deliveries, we offer a selection of services from Royal Mail and various couriers. Trade, Wholesale and Corporate clients will usually be shipped by UPS, with other options available should they specifically prefer.
It's an ugly fact of life that sometimes people buy the wrong thing. Heck, it's even feasible that you might just not be happy with your product once you see it for some reason. I know how ridiculous that sounds and I can't imagine why certainly, but in theory it's possible.
If you need to return something for exchange or (dramatic pause, clenching of jaw) refund, you can do so within 7 business days of your receiving delivery
Returned goods must be unopened if they're supplied in a plastic bag, and in all cases unused and undamaged.
Your first course of action is to mail us at please, to find out exactly what to do in your specific case.
Of course, in returning an item that's not at fault, you're really admitting you made a mistake! So we'll possibly, if not probably, laugh at your error here at Clarity Towers and derisively shake our heads. Of course this will be done in private, so you'll never know we do that. Oh wait, I just told you.
Refunds will be refunded directly to your original payment card, or by the same method you used to pay, except if you've paid by cheque - refunds for cheque payment will be by direct funds transfer to your nominated bank account. If a refund to the original card is not possible (for example, if it has since expired) then we refund by a direct funds transfer to a bank account of your choosing ONLY. We do not issue cheque refunds at any time.
The refund amount will be for the full amount of your original purchase.
If you can catch it before it's despacthed, that would be terrific. As long as it hasn't left us, there's no problem in just killing the order for you. If it's left Clarity Towers, then it'll need to become a Return, as per the above paragraph and will be dealt with as described.
Unless we state otherwise, a regular 12 month guarantee applies to all major and/or branded products. If a product fails due to a fault in manufacturing process or materials, it's absolutely warranted. Brand Name electronics products carry manufacturer warranties, and will be honoured fastest and best direct with the manufacturer as per the enclosed warranty information - of course if you prefer to have us handle it for you; you can always return items direct to us to pass on, but of course that adds extra stages to the operation.
Small or unbranded products such as telephony installation parts and engineer's consumables will always be handled directly by Clarity.
In all cases, you should contact us right away at quoting your original order number or your Clarity sales receipt/invoice number.
Faulty telephony/ADSL installation parts and consumables will be REPLACED, and may be subject to inspection and fault verification by us. User inflicted damage - for example, incorrect use or operation of connector blocks or tools - or damage caused by an external influence (for example power surges) is of course not covered by guarantee
If for some reason the product isn't stocked any longer, we'll arrange individually with you how to proceed regarding alternatives and/or refunds.
The above terms are the default terms, for the record. We are of course happy to, and most often do, work outside some of these terms at our discretion and pleasure to make life easier for folks with genuine wishes, needs or problems. Timewasters are not accomodated but genuine people are welcomed and helped with open arms, and can expect to be thoroughly delighted with all things Clarity!