Points of Contact at Clarity
Our service and enquiry e-mail
addresses are listed below. Please choose the most appropriate
for your enquiry or comments. We aim to answer all service
e-mails quickly, but in any event within one working day.
DON'T CC YOUR MAIL TO MORE THAN ONE ADDRESS - it'll only invoke the wrath of the spam filter and then none of them will get it!
MAIL ORDER: firstname.lastname@example.org
For all enquiries relating to Clarity Internet mail order. For queries regarding existing orders, include your order number in the Subject if possible. Please be sure you've read all the information about your order in your confirmation e-mail.
ADSL techie questions: email@example.com
If you need some help with your ADSL installation drop us a mail to this address and a suitably knowledgable person will help you out. Do please be sure you've looked at the various Guides on the site first of course. We might not be able to reply immediately to requests for advice, although as always we'll do our very best to be quick!
Trade Counter: firstname.lastname@example.org
We also provide quantity cartons of most of our installation hardware for bona fide trade and volume customers. Installers, corporations, local authorities and so forth - drop us an email at this address with some details of what you're looking for and we'll advise on pricing of anything from small cartons to bulk project supplies.
Comments To The Management: email@example.com
Comments and feedback direct to the top of the food chain are always welcomed. Periodically the Grand Master himself kicks back with a professional barista's creation and has a pore over any comments dropped to this mailbox. If happy, lavish praise! If somehow (and this does stretch belief, but it's always theoreticaly possible...) not happy, leave a message about why.
GENERAL EMAIL: firstname.lastname@example.org
Anything not covered in the above addresses, general enquiries, and so forth.
Why can't I just call you?
E-mails are by their nature recorded for future reference and you can be so much more detailed than when trying to describe things on a phone call. The query can be given appropriate and detailed attention as opposed to on-the-spot. The same's true for your reply - you can refer back to them later rather than risk forgetting what's been said in the immediacy of a call, and you can re-read specifics over again if you need to.
E -mail has proven itself during Clarity's 7+ years to be far superior to telephone based service for good quality, detailed, re-referencable communications, which is what's really needed. E-mail communication is also not confined to any specific hours, nor tied to any one office, desk or computer. And if a specific person or information resource needs to be consulted, we can do so every time. E-mail customer service provides all concerned with a very flexible little service model, and it allows for details and thought which phone-calls don't. You'll probably have noticed other larger companies are now following suit - it's the system used by most web hosting companies and ISP's are tending towards it. Ebuyer, Amazon, Egg, Smile, Cahoot, all major companies who use e-mail as either the exclusive or preferred contact medium.
Postal and Returns Address
111 West George Street
General Admin Office (not mail order)
Office Telephone: 0141 255 0945
Office Fax: 0870 112 9956
Telephone and Fax numbers are NOT for marketing use of any kind. For mail-order service and for technical queries, please use the e-mail contacts above.